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What is a Virtual Assistant (VA)?

A Virtual Assistant is someone who supports your business remotely with admin, systems, tech and day-to-day tasks, without the need for an in-house employee.

Think of me as an extra pair of very organised hands in your business.

What can a Virtual Assistant actually help with?

All the things that keep your business running behind the scenes.

This can include admin, systems, email marketing setup, website updates, document creation, client onboarding, and more.

If it’s repeatable, time-consuming, or sitting on your to-do list for too long… it’s probably something I can help with.

What can a Virtual Assistant do for me?

A VA gives you back time, headspace and breathing room.

Instead of getting stuck in admin or trying to keep everything organised yourself, you can focus on the work that actually grows your business.

Less juggling, more clarity, and a business that runs the way it should.

Why work with me?

Because you don’t just need help - you need the right kind of support.

I bring structure, take ownership of tasks, and keep things moving without needing constant direction.

You’ll get reliable, high-quality support from someone who genuinely cares about the details (and your sanity).

What are your working hours?

I work Monday to Thursday, 9am to 4pm (AWST).

I keep fairly structured hours so I can deliver consistent, focused support to my clients.

What tools do you use?

I work across a range of tools depending on your business needs, including Asana, MailerLite, Google Workspace, Microsoft, Canva, and more.

If you already have systems in place, I’ll work within them. If not, I can recommend and set up something that works for you.

How will we share files and information?

I typically use Google Drive, OneDrive or your preferred system to share files and keep everything organised and easy to access.

We’ll agree on a setup that feels simple and works for both of us.

Will you sign a confidentiality agreement?

Absolutely.

I treat all client information as confidential and am happy to sign an agreement if required.

How does inbox management work?

You can grant me secure access to your inbox so I can help manage emails, organise folders, and respond where needed.

We’ll set clear guidelines and templates so everything is handled the way you like it.

What are your payment terms?

For ongoing packages, payment is made monthly in advance.

For adhoc work, invoices are issued based on hours used.

What are your payment options?

Payments can be made via bank transfer to my bank account detailed on your invoice.

If you need something different, just let me know and we can discuss options.

Can I roll my hours over to next month?

Hours are to be used within the month and don’t roll over.

This helps keep things consistent and ensures availability for all clients.

Can you help with urgent requests?

Where possible, yes.

If something urgent comes up, I’ll always do my best to accommodate, depending on availability.

What kind of admin tasks do you handle?

Anything from document creation and templates to systems setup, processes, email marketing setup, client onboarding and more.

If you’re not sure, just ask, I’ll let you know if it’s something I can help with.

How do I get started?

The best place to start is with a virtual coffee chat.

We’ll talk about your business, what you’ve got going on behind the scenes, and where you might need support. From there, I’ll recommend the best way we can work together.

👉 Book your virtual coffee chat here

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